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Privacy Policy

Privacy Policy

This Privacy Policy explains how Floral Fusion Studio processes personal data when visitors use the website, make an inquiry, request a consultation, or arrange floral services for weddings and events. It applies to the website and to related communications connected with our florist workshop activities in Switzerland.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact

Contact Information

Email contact
[email protected]
Telephone
+41 78 687 54 98
Postal address
Freiherrenweg 1.1, 6274 Eschenbach (Luzern)
Privacy contact
Use the listed contact details for questions about this policy or the handling of personal data.
Contact Page
01 · Collection

Data We Collect

We may process contact details, inquiry content, event and order details, consultation notes, payment-related information, delivery and setup instructions, communication records, and technical data such as device and usage information. For wedding and event projects, this can include preferences, dates, venue details, and coordination information needed to prepare a custom quote and complete the service.

The data we process depends on the inquiry, booking, or purchase context.
02 · Sources

Sources of Data

We receive data from website forms, email or other direct communications, consultation meetings, booking and payment steps, and from technical systems that record how the website is used. We may also receive limited information from service providers involved in payment processing, hosting, or site administration.

Most information is provided directly by the person making the inquiry or order.
03 · Cookies

Cookie Types

The website may use essential cookies to support navigation and security, functional cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for the stated functions.

We use only standard cookie categories needed for operation and basic analysis.
04 · Controls

Cookie Controls

You can block or delete cookies through your browser settings, and you may need to repeat your preferences after doing so. Some cookies are necessary for basic site functions, while others support analytics or preference storage. Disabling certain cookies may affect how the website works.

Cookie choices can be adjusted through browser settings and, where available, site controls.
01 · Purpose

Purposes of Processing

We use personal data to answer inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, organize preparation and on-site setup, process payments, maintain business records, manage website security, and comply with legal obligations. We may also use limited technical data to improve site performance and understand general usage patterns.

Processing is limited to the operational needs of the website and floral services.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, technical maintenance, payment processing, communications, and related administrative functions. Where a third party acts on our instructions, it is expected to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.

Operational partners receive only the information needed for their assigned function.
03 · Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required by law, to protect our rights, to respond to lawful requests, or to support the establishment, exercise, or defense of legal claims. We may also share information where disclosure is necessary to complete a transaction or comply with a binding obligation.

Disclosure is limited to situations where it is necessary or legally required.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in cases where an objection right applies. Some requests may be limited where we must keep data for legal, contractual, or operational reasons.

Available rights depend on the legal basis and the type of data involved.

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or interaction concerned. We will review the request and respond within a reasonable period, taking into account the nature of the request and any legal deadlines that apply.

We may ask for information needed to verify the identity of the requester before acting on a request.

Inquiry and booking records are retained for the period needed to manage the customer relationship, complete the service, handle follow-up questions, and meet accounting or legal requirements. When data is no longer needed, it is deleted or anonymized in a reasonable manner, subject to any mandatory retention period.

We keep data only for as long as it is needed for the relevant purpose or legal obligation.

If we make material changes, we will update the policy text on the website and, where appropriate, draw attention to the revised version through a suitable notice. The date of the latest update should be checked before relying on the policy.

We review this policy when our practices or legal obligations change.